FAQ

Where do you ship?

We currently ship within the United States.

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How long does delivery take?

Orders are processed within 1–3 business days.
Estimated delivery time is 5–10 business days.

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Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a tracking number by email.

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Can I change or cancel my order?

If you need to change or cancel your order, please contact us within 12 hours after placing your order.
Once an order has been processed, changes may not be possible.

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What if my flowers arrive damaged?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
We will review the issue and offer a replacement or refund when applicable.

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Do you accept returns?

Due to the nature of floral products, returns are handled on a case-by-case basis.
Please contact our support team before returning any item.

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How can I contact customer support?

You can reach us at support@poky.shop.
Our team usually responds within 24 hours on business days.

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Is my payment information secure?

Yes. All payments are processed through secure and encrypted payment systems.
We do not store your payment information.

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Do you offer same-day delivery?

At this time, we do not offer same-day delivery.
Delivery times are provided at checkout for transparency